When am I not eligible for a refund?

The service is provided “as-is”. We cannot guaranty that our service unblocks certain sites. The fact that you are not able to access a site that is not listed as Unblocked on our list using Smart DNS, cannot be a reason for a refund request. You are able to test our services before purchasing by trying our 24 hour free trial. We do not refund for speed issues because we have 24 hours free trial

When am I eligible for a refund?

Cannot connect to any of the VPN servers in your VPN package; One of the websites from the Smart DNS unblocked websites list is still blocked for you; The Smart DNS service has stopped working for you; Though there are some exceptions for refunds

What is HEAD VPN money back policy?

We offer a 30-days money back guarantee if you can’t use our services meaning you can’t connect to any of our VPN servers or Smart DNS services. In regards to Smart DNS you may ask for a refund if any of the websites from the unblocked websites list are still blocked for you. Please note that we do not refund for VPN speed issues because we offer a 24-hours Free trial on our premium servers.