Frequently Asked Questions

  • Here you will find answers to the most frequently asked questions from visitors to our site

  • What is a VPN?

    A virtual private network or VPN for short, is a way of connecting a computer to a remote network.
    VPN often offers anonymity by hiding the user and making it very hard for anyone to track them.
    VPN is often used to access websites that are blocked in some countries.
    Many people use a VPN to protect their internet activity while using public WiFi.
    Connecting to a VPN gives you an encrypted connection to the Internet. This allows you to stay secure, private and access the online content you want – no matter where you are.

  • 10 specific use cases for a VPN

    1. Avoid ISP tracking
    2. Accessing a home network
    3. Online shopping from afar
    4. Public Wi-Fi security.
    5. Anonymous downloads
    6. Campus protected connection
    7. Streaming blocked content
    8. Bypass traffic shaping
    9. Beat the hackers
    10. Privacy from website info gathering

  • Why should I choose HeadVPN ?

    1. Easy to Install & Use
    2. No Logs Policy
    3. High strength VPN encryption
    4. 30-day Money Back Guarantee
    5. 24 / 7 / 365 Live Chat Support
    6. Dedicated IP
    7. P2P/BitTorrent activity is allowed.
    8. Multiple Device Supported
    9. Unlimited Data Transfer
    10. Optimized for Speed

  • Can I test your service before purchasing?

    Of course! You can open Free Trial account (active for 24h) and test it according to your needs.

  • How does the 30-day money-back guarantee work?

    If you can’t connect to our VPN servers using all of the VPN protocols and servers included in the package.
    Here you will find our Termination Terms and Refund Policy

  • How do I set up HeadVPN on my PC/device?

    Depending on your operation System / device please follow one of our setup tutorial

  • Where are your VPN servers located?

    Currently we have VPN servers in United Kingdom, United States, Netherlands, Germany, Poland and Lithuania.

  • I can't connect to VPN, what should I do?

    At first we highly suggest you to check out our Help Center. If you did not find the required information please Open Support Ticket
    What information you should provide us?
    1. Your Operating System
    2. Server on which you are trying to connect.
    3. Error name /code (screen of your error is preferable)
    This will help us to understand your problem and solve your connection issue.

  • How do I cancel my subscription?

    You can cancel your VPN subscription at any time from your Client Area -> VPN packages

  • How many devices can be connected simultaneously?

    Our standard package gives you unmetered access for 5 devices simultaneously. That includes smartphones, tablets, and even routers. So it's easy and affordable to protect your whole network.

  • Do you offer static or dynamic IPs?

    HeadVPN offers dedicated (static) IP's for people who want complete control over their online reputation, security and privacy.

  • Do you keep logs?

    Online privacy is not always well understood and laws are ever-changing. However, we are firm believers in privacy as a fundamental right.
    We do not keep any logs and we never share your account details with anyone.

  • Do you have Affiliate program?

    Of course. Our affiliate program offers leading commission rates, with on time payment.
    Become a HeadVPN affiliate and promote the fastest, easiest VPN service on the web.

  • Is P2P/BitTorrent and other file-sharing traffic allowed?

    For P2P/Bittorent traffic we have special VPN servers (which are located in a data center that allows such traffic). On other VPN servers, P2P/Bittorent traffic is blocked.

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