• The service is provided “as-is”. We cannot guaranty that our service unblocks certain sites. The fact that you are not able to access a site that is not listed as Unblocked on our list using Smart DNS, cannot be a reason for a refund request. You are able to test our services before purchasing by trying our 24 hour free trial.
  • We do not refund for speed issues because we have 24 hours free trial on our premium servers where you can test your speed over any VPN server.
  • If HeadVPN terminates an account due to a policy violation, there will be no refund.
  • Automatic PayPal subscription payments are non-refundable because you are responsible for your subscriptions on PayPal.
  • Only Windows, Mac OS and Linux users are eligible for refunds. If you try to use HeadVPN on any other operating systems or devices (like iPhone/iPad/Android), make sure you test the service first.
  • If you are not able to set up HeadVPN services on your modem or router you are NOT eligible for a refund.
  • You are not eligible for a refund of your Smart DNS service if your ISP has a transparent proxy enabled. We offer a 7 day free trial to see if the service works on your connection.
George Yellow